The Programme

We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.

As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone.

You will effectively introduce and sell M-KOPA's innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.

At M-KOPA, we believe in empowering our customers through affordable and accessible financial solutions. In this role, you’ll develop a deep understanding of our products to help customers unlock new opportunities, driving financial inclusion and innovation in underserved communities.

Your work will go beyond sales—it will involve building meaningful customer connections, providing an exceptional experience, and fostering loyalty that drives repeat business.

This is your opportunity to thrive in a dynamic, fast-paced environment and be part of a team committed to making a real impact.

You will report directly to the Telesales Team Lead.

What You Will Do

Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.

Required Skills and Abilities

Our ideal candidate is passionate about sales, customer engagement, and achieving targets.

You will have:

Qualifications: HND/Bachelor’s degree in Business Management or a related field.
Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.

Skills:

Strong verbal and written communication skills.
Proficiency in MS Excel.
Excellent presentation, coaching, and people skills.
Result-oriented mindset with a focus on achieving and exceeding sales targets.
High ethics and integrity in all customer interactions.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.

We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together.

About Us:

M-KOPA was founded in 2010 on the idea that combining digital micropayments with GSM connectivity could provide affordable access to life-enhancing products.

Since then, we’ve built a financial platform that has deployed over $1.5 billion in credit and enabled over 5 million customers across five countries - Kenya, Uganda, Nigeria, Ghana and South Africa - to own quality smartphones, access digital services and progress towards their financial goals. 

Our innovative model provides affordable daily repayment plans that match the realities of how people earn their money. We offer flexible and locally relevant products to help people achieve progress in their lives.