Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, & live chat.
- Provide accurate information about products, services, & policies to customers.
- Assist customers with placing orders, processing returns, and resolving issues.
- Troubleshoot technical problems & escalate complex issues to the appropriate department.
- Maintain a high level of customer satisfaction by resolving complaints & following up with customers to ensure their needs are met.
- Keep accurate records of customer interactions and transactions using CRM software.
- Collaborate with other team members to identify and implement process improvements to enhance the customer experience.
- Stay updated on product knowledge, company policies, & industry trends to provide informed assistance to customers.
- Meet or exceed performance goals for customer satisfaction, response times, & resolution rates.

Requirements:
- High school diploma or equivalent; some college coursework preferred.
- X+ years of experience in customer service or related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Ability to multitask & prioritize tasks in a fast-paced environment.
- Proficiency in using CRM software & other customer service tools.
- Friendly & professional demeanor with a customer-centric attitude.
- Flexibility to work evenings, weekends, & holidays as needed.
If you are a motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply and join our team!