Hema-PreviewEmployer

careers-icon 6 opportunities

location-icon Australia

users-icon More than 10,000 employees

Regression & The Job Title is Customer Service Representative

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, & live chat.
  • Provide accurate information about products, services, & policies to customers.
  • Assist customers with placing orders, processing returns, and resolving issues.
  • Troubleshoot technical problems & escalate complex issues to the appropriate department.
  • Maintain a high level of customer satisfaction by resolving complaints & following up with customers to ensure their needs are met.
  • Keep accurate records of customer interactions and transactions using CRM software.
  • Collaborate with other team members to identify and implement process improvements to enhance the customer experience.
  • Stay updated on product knowledge, company policies, & industry trends to provide informed assistance to customers.
  • Meet or exceed performance goals for customer satisfaction, response times, & resolution rates.

Requirements:

  • High school diploma or equivalent; some college coursework preferred.
  • X+ years of experience in customer service or related field.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask & prioritize tasks in a fast-paced environment.
  • Proficiency in using CRM software & other customer service tools.
  • Friendly & professional demeanor with a customer-centric attitude.
  • Flexibility to work evenings, weekends, & holidays as needed.

If you are a motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply and join our team!

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