Hema-PreviewEmployer

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, & live chat.
• Provide accurate information about products, services, & policies to customers.
• Assist customers with placing orders, processing returns, and resolving issues.
• Troubleshoot technical problems & escalate complex issues to the appropriate department.
• Maintain a high level of customer satisfaction by resolving complaints & following up with customers to ensure their needs are met.
• Keep accurate records of customer interactions and transactions using CRM software.
• Collaborate with other team members to identify and implement process improvements to enhance the customer experience.
• Stay updated on product knowledge, company policies, & industry trends to provide informed assistance to customers.
• Meet or exceed performance goals for customer satisfaction, response times, & resolution rates.

Requirements:

• High school diploma or equivalent; some college coursework preferred.
• X+ years of experience in customer service or related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities.
• Ability to multitask & prioritize tasks in a fast-paced environment.
• Proficiency in using CRM software & other customer service tools.
• Friendly & professional demeanor with a customer-centric attitude.
• Flexibility to work evenings, weekends, & holidays as needed.

If you are a motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply and join our team!