Thomson Reuters

The Programme 

Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy. 

• Escalate all delays to internal groups including to the senior members of the team as appropriate. 
• Accountable for meeting and maintaining defined standards for quality and productivity. 
• Manage internal customer queries and communication in a professional and service-minded manner ensuring. 
• Be a team player and ensure that internal and external customer's requirements are met - attend team meetings. 
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues. 
• Support billing team in validating online invoices and portals. 
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times. 
• Creating and modification of customer master data. 
• Meet agreed volume, service and quality targets. 

Required Skills and Abilities 

• Graduate/post-graduate in related field such as commerce or accounting 
• Good data interpretation skills. 
• Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage. 
• Customer focused. 
• Ability to prioritize and pay attention to detail. 
• High aptitude for learning. 
• Deadline oriented and ability to multi-task. 
• Should possess excellent communication skills – written and verbal and able to work as a team. 
• Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills.
• Should be flexible working in night shifts.  

About Us: 

Do you want to be part of a team helping re-invent the way knowledge professionals work? 
How about a team that works every day to create a more transparent, just and inclusive future 

At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters.  

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. 

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.  
Sound exciting?  

Join us and help shape the industries that move society forward.