Pinnacle

Pinnacle (ASX:PNI) is a A$100bn global asset management business headquartered in Sydney, Australia, with additional offices in the US and UK. Pinnacle’s philosophy is to provide specialist investment managers with superior infrastructure, support and distribution services to enable them to focus on delivering investment excellence to their clients.

Our 18 affiliated managers (across public and private markets) operate autonomously, in line with our philosophy that ‘supported independence’ is an essential ingredient in sustaining investment excellence and business resilience over the long term.

Pinnacle offers a diverse and inclusive environment.  Our values of Client Focus, Honesty and Integrity, Innovation and Empowerment guide all our actions. 

Our Technology Operations team are a well-regarded and critical partner to the business.  In this role you will be given practical responsibility, reporting directly into the Head of Technology with real opportunity to contribute to strategic technology projects and deliver tangible improvements in addition to day to day responsibilities.  This role is a technology operations role, with a high degree of client and stakeholder consultation.  Our working environment is supportive, with a focus on enabling our Graduates to develop and perform at their best. 

About You:

• You have high attention to detail and high personal standards. You own things right the way through to completion. You believe that solutions and services can always be improved. You are prepared to be hands-on, but equally make sound judgements about when to delegate to service partners. You can think outside of the box, whilst maintaining perspective. You have a deep technology background matched with a strategic mindset.

Responsibilities:

• Technology Owner: Navigate everything from solving operational issues to Vendor Relationship Management to Platform Uplift Projects. 
• Be the first point contact for requirements gathering and technology advice internally (strategic or routine) with a view to steering the requestor towards the right resource or solution.
• Elicit requirements and match them with existing platform capabilities or new solutions while maintaining strategic aims to support Pinnacle and our Affiliates.
• Stakeholder Management: Proactive liaison, always acting in the best interests of Pinnacle and Affiliates, ensuring stakeholders receive the right outcomes from our service partners and in general. 
• Technology Operations: 

• • Platform Management and Support is serviced via our MSP however you will ensure that outcomes are being delivered and act as escalation point as required.
  • Managing security alerts and advisories from SOC. Ensuring security outcomes are achieved.
  • Business Continuity:  Planning, Tests, Reviews, and Improvement throughout the year.
  • External Security Reviews (VA/PT/Cyber Response): position of responsibility involving coordination, facilitation, and remediation steps. Contribute to security strategy and uplift initiatives.  
  • ITAM: Ensuring high quality data, validation, and reporting.
• Technology Upskilling: Ensure core technology proficiency of the organisation remains strong, by developing education strategies in response to needs.

Desired Skills and Experience:

• Demonstrated ability to deliver high quality outcomes for a range of internal and external stakeholders/clients.
• Exemplary integrity, ethics, professionalism and resilience
• Excellent organisational skills
• High attention to detail
• Aptitude for utilising technology to streamline and simplify processes
• Effective and persuasive oral and written communication skills
• Excellent interpersonal skills
• Automation (API, Workflows/Functions in Azure)
• Australian citizen or hold PR to be considered for this role.