Amazon

Do you want to make bold impacts with some of our largest and most visible Retail brands on Amazon? Are you a passionate, customer-obsessed leader with a desire to influence how we drive business growth? You may be a great fit for the Amazon Vendor Services (AVS) team!

AVS works directly with a selection of the most strategic Retail vendors (supplier partners) to improve the value, selection and convenience across their Amazon business. Our team creates and innovates across brands, processes and people to grow business results and improve Vendor engagement and satisfaction.

We are seeking highly motivated Customer Success Managers, who will act as Account Managers owning the client-facing relationship with these supply partners and serve in an e-commerce capacity to drive their success, including growing revenue, improving operational efficiencies, executing initiatives and driving traffic and conversion. In this role, you will influence building and executing joint business plans with your Vendor, and collaborating with them to explore innovative merchandising, operational, and selection improvement opportunities.

The ideal candidate for this role should possess strong analytical, account management and/or vendor management skills. They should be able to deliver on commitments, manage workflows in a fast-paced work environment and actively participate in contributing to continuous improvement initiatives. Above all, they should demonstrate a high level of ownership and ability to navigate ambiguity. If you are interested in growing Amazon’s top brands, then we’re interested in you!

Key job responsibilities
Commencing by 2027, as a Customer Success Manager you will gain experience and a wide range of responsibilities, including;
- Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience in collaboration with other Amazon programs and teams.
- Execute tactical support requests for Vendor, such as issue troubleshooting, data reporting, supply chain and catalogue management. Following up and escalating as appropriate to get these resolved in a timely manner.
- Demonstrate excellent time-management skills and the ability to work independently while using centralized resources and procedures.
- Build strong relationship with the Vendor; be a trusted advisor and the central contact for their issues, questions, requests, escalations, and concerns.
- Liaise with other internal departments as necessary to resolve Vendor issues and questions quickly and with high quality.
- Teach Vendors how to be more successful on Amazon through training them on Amazon tools and policies and educating them on relevant growth opportunities in Amazon’s ecosystem of products.
- Collaborating and exploring innovative ways to identify and execute new product selection, brand management, promotional strategies, operational efficiencies and reporting analysis for your vendors.
- Working with varied stakeholders across AVS and wider Amazon teams such as Vendor and Category Managers, Instock, Finance, Operations, Marketing to drive best possible outcomes for your strategic vendors and customers.
- Leading planning and performance sessions with your strategic vendors, and act as their main point of contact at Amazon.